Overview
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment . If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging i.e t shirt or sweatshirt plastic bag.
Please also note that items must be returned with all of the tags intact, all garments must be free of fragrance and cosmetic or other marks. We reserve the right to refuse a return should these conditions not be met.
On receipt, the return will be processed and providing the return meets our terms and conditions then a refund will be issued to the card or payment method in the original transaction.
The buyer is responsible for return postage unless item is faulty.
Some items which are non-returnable items:
- Personalised garment
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@getdeen.com .
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
Exchanges are subject to additional postal costs. To ensure a product is available please contact customer services for a returns number so the product may be reserved. The exchange process will take 1-2 working days to process from receipt of the item. Once the exchange has been processed it will be shipped using the same delivery service as the original order. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product please email us at orders@getdeen.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Order Cancellation
Need help?
Contact us at orders@getdeen.com for questions related to refunds and returns.
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